AuthorDan Norris

Use these live chat guidelines to train your team on using live chat software

In this post I’ll run through some simple guidelines for training staff in how to support customers via live chat. This is intended as a simple starting point.

I’ve also provided a Google Doc which you can use as a starting point to write your own process.

5 customer happiness blogs you should be reading

If you want to build your business by making your customers happier, checking out some of the leadings blogs is a great place to start.

Here is our pick for the top 5 customer happiness blogs and their best articles.

Live chat research – Interview on why people prefer live chat

Here at Helloify, we know how important live chat is, especially when dealing with millennials.

That’s why it was great to see the research company Software Advice produce this report which found 63% of millennials preferred to have their basic customer support questions answered via live chat over traditional channels.

Helloify launch: Business messaging reinvented

Gold Coast, AUS: Today Helloify Pty Ltd, an Australian startup, released their multi-platform business messaging app in public beta. Founded by Australian entrepreneurs Luke Ronalds and Dan Norris, Helloify combines the best of live chat and team chat software into a unique messaging experience.